Q: What are your production lead times?
A: Generally 5 to 7 business days after final proof approval. Please let us know if this project needs to be rushed. Depending on available tooling and plates, we can usually provide rush delivery.
Q: What are your terms for shipping?
A: For the smaller orders, we ship via UPS and for the larger orders we ship freight lines. We have negotiated freight costs with many carriers that deliver across the nation to ensure you get the best possible freight rates.
All shipping is F.O.B. plant (Flowery Branch, GA.) unless other arrangements are made.
Q: Will I get exact quantities that I order?
A: Because our business is primarily custom, we will ship final quantities that are within + or - 10% of the ordered quantity.
Q: What are your payment terms?
A: We take Visa, Mastercard, American Express. We can also set up credit terms for ongoing business which is net 30 days.
Q: Do you have a price list?
A: No. Most of what we do is custom manufactured. Therefore, it is difficult to put up a price list as most jobs are different.
Q: I have a special request. Can you help me?
A: Absolutely, We take pride in having a "hands on" approach to most unique applications. Call us and lets see if we can solve the issue.
Q: How are proofs handled?
A: Mostly, Proofs are e-mailed to you for approval. We ask that you e-mail back the proof with an ok to start the production process.
On occasion, we can ship you a hard copy proof if warranted.